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Action, Interaction and Reaction from the Ritz team

Can you make lightning strike?

Posted: October 20, 2011 - 9:26 PM ET - by Elisabeth

My last couple of blog posts have considered the impact of connection – both emotional and technological – as an essential part of communications.

There’s another critical element … in fact, the thing that drew me to communications: the words.

I have this quote on a bulletin board next to my desk. I believe this quote. I admire the awesome power – and the huge inventory – of words we have to express the slightest variations in emotion, efficacy, everything.

From my first journalism class in college to this blog post, I have always loved the challenge of choosing just the right word to convey my thoughts and feelings.

For marketers, it is often the adjectives and verbs, more than the nouns, that have impact; where “new” and “improved” once generated customer interest in a product or service, breaking through the clutter requires more passion and purpose.

How much thought are you giving to your words and their impact? In this day and age of instant messaging and texting shorthand, can you make lightning strike?


“Chance favors the connected mind.”

Posted: October 6, 2011 - 9:50 PM ET - by Elisabeth

My last blog post addressed the critical role of emotional connection in communications (with a little help from Brene Brown).

My mind wandered down the path of wondering if emotional connection has been helped or hurt by technological connection.

There are lots of arguments that we have more connections with less depth thanks to face book, Twitter and other social media formats … that we have fallen into the trap of texting rather than talking and emailing rather than interacting?

I don’t advocate tech talk over face-to-face interaction, but it’s not all bad.

“The great driver of scientific innovation and technological innovation had been the historic increase in connectivity and our ability to reach out and exchange ideas with other people,” according to Steven Johnson, author of “Where Good Ideas Come From” and yes, another great TED speaker.

Take four minutes to listen to his great, visually interesting presentation and it may just inspire your next great idea!


Making a connection

Posted: September 22, 2011 - 4:01 PM ET - by Elisabeth

I love working in communications … from the words and ideas to the tools and channels, there is a lot about this field that fascinates me. Communications has been completely revolutionized by technology, and yet as additional proof that “the more things change, the more they stay the same,” the heart of communications is, and has always been, connection.

I was reminded of this in two recent conversations. Two different people, neither one a client, asked for advice on how to talk about something important that had happened in their lives. These life events were significant and emotional (and theirs to tell, so I can’t be more specific). However, I was reminded of the fundamental requirement and goal of communications: connection.

How do we connect? I’m not talking about social media, email, or even conversation … those are all important tools and channels … but how do we really connect with each other?  Brene Brown, research professor at the University of Houston Graduate College of Social Work, talks about it in one of the very best TED talks I have ever heard.



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