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Action, Interaction and Reaction from the Ritz team

It takes more than an operator to really connect these days

Posted: March 21, 2013 - 10:00 PM ET - by Elisabeth

I’ve written about this before. It intrigues – and alarms – me. I love the revolutionary impact of technology on communications – from our instantaneous access to all kinds of information to our instantaneous access to each other … but the advances are also fraught with challenges.

We are …

“Alone,” but not in “solitude.”

“Connected,” but not “together.”

“Present,” but not “in the present.”

As Sherry Turkle expresses in a captivating TED Talk, constantly sharing through tweets, posts and updates hinders our capacity for solitude and self-reflection.

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Who says you’re good?

Posted: March 7, 2013 - 9:00 PM ET - by Elisabeth


“Paid,” “earned” and “owned” coverage are misnomers today. Even paid content has to earn an audience’s interest. Attracting attention relies as much on who is saying something as on what is being said. (Think about our obsession with celebrities on Twitter.) So … who is talking about you?

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