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Action, Interaction and Reaction from the Ritz team

More of our “greatest hits”

Posted: November 15, 2012 - 7:35 PM ET - by Elisabeth

In a previous post, we promised to highlight some of our – and your – favorite blogs from our first two years. Like our team, our readers seem to be firm believers that “attitude is everything.” We’re reposting some timeless advice from PR maven, mom and this week’s motivational hero, Patty Keiler.


They say “attitude is everything,” and in a business where client service is our biggest priority, that’s especially true. We love our work, but we’d be lying if we didn’t admit that we face challenging moments – whether we’re working hard to meet and exceed client expectations, facing the near constant deadline pressure of a 24/7 news cycle, or just trying to “keep all the plates spinning” in our own lives. This week’s blog is by our colleague, Patty Keiler. Not only does she keep spinning plates – and generating headlines – for her clients, she’s given us all some good professional – and motherly – advice.

Riding in the car a couple years ago with my twins – who had just turned three – I decided I’d had enough of their whining. I rolled down their windows and politely asked them to throw their bad attitudes out. Their whining quickly turned to laughter as they physically flung their negativity into the sky. I hurried to roll them back up, lest the winds shift.

The next day (ok, probably later that day), more whining commenced. As most parents know, the same trick often doesn’t work twice. But to my surprise and elation, moments later they were flushing it down the commode.

Bad attitudes have since been buried in the snow, left on rides at Disney World and passed around like a hot potato. I don’t know if it’s the humor that accompanies it, the feeling of control, or the complete randomness of it all. But I do know it works. Not all of the time, but certainly enough to keep it going.

So, last week I was complaining (whining?) yet again to my mom that the long winter was making me short-fused and grumpy. I said I couldn’t wait to be uplifted by chirping birds, budding tulips and trips to the park. Her reply: “Then don’t. Just throw your bad attitude out the window right now.”

I’ll be darned, the moment truly was accompanied by a feeling of catharsis. I did feel better — and motivated to take control of my attitude. Now every time I start to feel grumpy, I remember I threw that out – or should I say I’m reminded so by my mom, my kids, or my husband.

Originally posted on March 3, 2010

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