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Action, Interaction and Reaction from the Ritz team

Making a connection

Posted: September 22, 2011 - 4:01 PM ET - by Elisabeth

I love working in communications … from the words and ideas to the tools and channels, there is a lot about this field that fascinates me. Communications has been completely revolutionized by technology, and yet as additional proof that “the more things change, the more they stay the same,” the heart of communications is, and has always been, connection.

I was reminded of this in two recent conversations. Two different people, neither one a client, asked for advice on how to talk about something important that had happened in their lives. These life events were significant and emotional (and theirs to tell, so I can’t be more specific). However, I was reminded of the fundamental requirement and goal of communications: connection.

How do we connect? I’m not talking about social media, email, or even conversation … those are all important tools and channels … but how do we really connect with each other?  Brene Brown, research professor at the University of Houston Graduate College of Social Work, talks about it in one of the very best TED talks I have ever heard.


  1. Powerful! Thanks for sharing, Elisabeth.

    Comment by Robin Bernstein — October 2, 2011 @ 10:47 pm

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