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Action, Interaction and Reaction from the Ritz team

Spring break

Posted: April 4, 2013 - 2:00 PM ET - by Elisabeth

We’re taking a break this week to enjoy the sunshine. We’ll be back to our regular schedule in two weeks.

It takes more than an operator to really connect these days

Posted: March 21, 2013 - 10:00 PM ET - by Elisabeth

I’ve written about this before. It intrigues – and alarms – me. I love the revolutionary impact of technology on communications – from our instantaneous access to all kinds of information to our instantaneous access to each other … but the advances are also fraught with challenges.

We are …

“Alone,” but not in “solitude.”

“Connected,” but not “together.”

“Present,” but not “in the present.”

As Sherry Turkle expresses in a captivating TED Talk, constantly sharing through tweets, posts and updates hinders our capacity for solitude and self-reflection.

Who says you’re good?

Posted: March 7, 2013 - 9:00 PM ET - by Elisabeth

“Paid,” “earned” and “owned” coverage are misnomers today. Even paid content has to earn an audience’s interest. Attracting attention relies as much on who is saying something as on what is being said. (Think about our obsession with celebrities on Twitter.) So … who is talking about you?

You first …

Posted: January 24, 2013 - 10:15 PM ET - by Elisabeth

What does it mean to make a good first impression in a day and age when” following” and “friending” have replaced a handshake. Eye contact and appearance just don’t have the same impact on line, teleconferences notwithstanding.

As you make an increasing number of introductions online, are you considering the impact of your electronic correspondence, your social media profiles and even your phone manners?

  • When you send an email, does your subject line demonstrate your ability to the point succinctly and accurately?
  • Does your grammar and spelling indicate that you pay attention to detail or care enough about what you are sending to hit “Spelling & Grammar”?
  • Do you really need to let the person you are meeting/corresponding with know whether you’re : ) or : ( ? Some people think emoticons are fun and funny; others think they’re childish.
  • Do you take advantage of the brief bio space on social media forums like Linked In, Twitter and even facebook?
  • Do your social media platforms have a clear photo of you?
  • Are your contact details easily accessible?
  • Is your entire life on display on social media? Do you really want it to be? Are your social media posts something your boss or mother-in-law will enjoy as much as your buddies? Are you “humble bragging” or sharing?
  • Are your posts all about you? Do you interact with other people? Reply? Share? Retweet? Even with those who disagree or criticize? A little grace and consideration go a long way in making a good first – or lasting – impression.
  • If someone calls you, do they get a brief, but friendly, outgoing message? If they don’t, have you considered how your humor or rambling details might impress – or not – people who don’t know you?
  • If you get a machine, do you cut to the chase about why you’re calling and leave your contact details slowly and clearly?
  • If you reach someone live, do you stop to ask if you’ve reached him or her at a convenient time to speak before launching into your reason for calling?
  • If someone reaches you live, are you paying attention? If you can tell when other people are reading their emails, eating, etc., they can tell when you’re typing or chewing too.


Posted: January 10, 2013 - 2:00 PM ET - by Elisabeth

My team demonstrates their commitment all year long, and they’re establishing and exceeding goals for our clients on a regular basis. (I don’t mean to brag, but I have immense respect for what they get done.) As we kick off 2013, I thought it would be fun to hear from some of the team what they’re resolving to do personally and professionally. It turns out, for many of us, our commitment is really a day-to-day effort, and as for formal resolutions, we are … unresolved.

Mike Beyer

“My resolution is to be much more organized in my work and do a better job of reading newspapers/ following media influencers. I also resolve to get a better handle on social media for 2013.”

Patty Keiler

“My first-graders recently began reading ‘chapter books” and watching them get lost in a book (most recently Ramona the Pest!) has been a beautiful reminder of how much fun – and how therapeutic – it can and should be! I’m almost through with Gone Girl and love it (shhh if you know the ending).” 

Kiera Kelly

“Go to bed earlier. Be more organized. Ensure I am ‘present’ as much as possible with my kids instead of worrying so much about the tasks at hand.”

Jennifer Newman

“My approach is more to try to make adjustments and improve myself all year long!”

Phil Sheldon

“… in general, I am not a supporter/believer in the process of setting New Year’s Resolutions. I tend to make new resolutions regularly throughout the year when I need to tweak my behavior, resolve, direction, etc., but this year I did make a couple timed with the holiday. First, I resolved to breathe a bit more and take time to THINK – let the creative juices flow more regularly in work and at play which we DO NOT do often enough.  Second, I resolved to try to make a difference a bit more often, whether it is in work, with family or in the grander scale of things – deliver a bit of impact now and then.”

Molly Watson

“No resolutions. I am a work in progress.”

Heather Wiederhorn

“I resolve to try and stick to a mantra that has been in our family for years: “Today is the first day of the rest of your life.” It doesn’t necessarily mean that changes are in order – even though they likely are – but focuses on the here, now and tomorrow all wrapped up in one. I like to think of that saying when sweating the small stuff – which I hope happens less often this year.”

… and as for me

I’m no different, I follow Anaïs Nin’s example: “I made no resolutions for the New Year. The habit of making plans, of criticizing, sanctioning and molding my life, is too much of a daily event for me. ”

Wishing my team, and all of our readers, the resolve to achieve whatever you are hoping for this year!

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